Frequently Asked Questions
What is IICRC and why is it important?
IICRC stands for the Institute of Inspection Cleaning and Restoration Certification. Formed nearly 40 years ago, it is a non-profit organization that establishes globally recognized standards for the cleaning and restoration industry, as well as providing certifications, journeyman and master designation, and education.
By choosing a firm with IICRC certified team members, you are assured the cleaning professionals have undergone rigorous training and will handle your disaster restoration with the highest standard of care.
Is water damage really that serious?
Water damage nearly always involves a biohazard component. Most people recognize this in circumstances involving mold or raw sewage but may not consider it in seemingly less ominous situations such as grey water damage. However, even in these cases, there are particulates present that can cause health issues and it’s imperative to don the appropriate PPE (personal protective equipment) and ensure proper measures are taken to thoroughly sanitize the property. There can also be electrical hazards present, as well as the potential for mold growth or wet rot if the water is not cleaned up properly.
Why is it important to use a professional for disaster mitigation?
Unexpected property damage is stressful and can tax even well-prepared homeowners and businesses. Moreover, it is easy to underestimate the extent of the damage. While it might be feasible for some restoration work to be handled by the property owner, having a professional, specifically certified company to take care of unknowns, provide reputable service vendors for any specialty situations, and to interface with your insurance carrier when necessary can provide you with peace of mind during an upsetting event. The specialized pieces of equipment we use are not typical household items most customers have on hand: thermal cameras, moisture meters, thermo hygrometers, ozone and hydroxyl generators, etc. Our experience and knowledge allow us to customize the cleaning to your specific situation; for example, we can adjust the cleaning and deodorization routine on a smoke damage job based on the type of fire (grease/oil, electrical, standard combustible, etc.). Most importantly, we will do the work so you can do your life—that doesn’t stop just because disaster struck.
Is water damage always visible or can it be hidden? How do I know if I have a water problem?
Water leaks can be stealthy! Even if you don’t see the leak, you can look for signs. Water spots and mold are good indicators you have a water issue. Even when there are no visible clues, mold and mildew often have a pungent smell that can give away the presence of water damage.
HRS set up fans on my property; are they really necessary?
YES! While it may seem inconvenient to have the industrial fans running, these are integral to helping your property dry out faster. In addition to decreasing the drying time, they also help decrease the probability of mold growth.
My facility already has a maintenance team on staff; do I still need HRS’s services?
The short answer is, yes, unless you have a disaster restoration expert on staff. HRS provides specialized services specifically to manage disaster mitigation situations—your maintenance team may not have the equipment or expertise to handle these. We can collaborate with your team, utilizing our tools and techniques to minimize your business’s downtime and reduce the amount of damage that sets in before the restoration begins.
My company would like to set up a plan to use HRS for any “on-call” disaster restoration work that may come up. How would we arrange that?
How do I find out if my property contains asbestos?
If you suspect you have asbestos in your home or business, HRS will perform a careful inspection of your property to first identify which materials could potentially contain asbestos. Asbestos can be found in numerous construction materials, including concrete, asphalt, roof shingles, pipes, siding, wall board, floor tiles, joint compounds, adhesive, and insulation. We will take samples of the materials that may contain asbestos and send them to an NVLAP certified lab. If asbestos is present, we will develop an abatement plan to safely remove the asbestos from your property.
Does homeowner’s insurance pay for disaster mitigation services?
It depends on the individual insurance plan, but most times insurance will cover many of the services HRS provides. HRS will work with the insurance adjusters to help navigate the claim process.
My insurance company specifies a certain dollar amount for the type of claim I’m making; how do you work with that?
Most claims are well under insurance policy limits. We will work with your insurance adjuster to ensure they have the information to execute a detailed claim estimate that is inclusive of the full scope of loss caused by the damage. If an adjustment is necessary due to additional damages that are uncovered during the restoration process, we will coordinate this with your adjuster and provide the required documentation.
If a crime is committed on my property, who is responsible for the clean-up?
Unfortunately, when a crime occurs, it is normally the responsibility of the property owner to take care of the clean-up. This is the case for both private homes and commercial properties such as apartment complexes or businesses. Crimes can leave behind myriad wreckage, and when it’s a violent crime, biohazard contaminants such as bodily fluids are a consideration.
Can I decide to upgrade or remodel my property during the restoration process?
Seeing your home or business go through the restoration process may inspire you to undertake upgrades or additional renovations while your property is already under construction. As a licensed general contractor, HRS can help create your new space and guide you through the process.
How much do you charge for your services?
Each situation is unique and must be fully evaluated to determine a cost. We do offer competitive pricing and utilize the same software the insurance companies work with, making it easier for them to approve our quote.
Does HRS handle hazardous materials?
No, at this time we do not handle toxic chemical spills, radioactive materials, explosive/flammable materials, or meth lab clean-up.
HRS Disaster Restoration Services – Phoenix
When disaster strikes, HRS’s 24 hour restoration services are here for your emergency cleaning and professional restoration needs. In addition to water extraction and water damage restoration, HRS offers the following emergency restoration services:
Water Extraction & Water Damage Restoration
Discovering water damage in your home or business—whether from a flood, a dishwasher malfunction, or a sewer backup—can feel devastating. And it can be a serious problem if not dealt with properly. In addition to causing damage, water can also spread contaminants that may lead to disease. A quick response to water intrusion is imperative due to the invasive properties of moisture:
- Within minutes, moisture-sensitive surfaces swell and disfigure. Paper goods (books, documents, pictures) can be ruined and stains from furniture start to appear on carpeting, which can be permanent.
- Within hours, drywall softens and warps, and wooden furniture can be permanently damaged. If carpet becomes delaminated (the primary backing separates from the secondary backing), it can cause irreparable damage.
- Within days, fungi and bacteria begin to grow and spread. Foul odors start to permeate your property.
HRS’s IICRC certified clean-up crews are composed of expert technicians—including Master Water Restorers—who will ensure you receive the highest quality water removal and water clean-up services. Once the cause of the water emergency is mitigated and clean-up has been completed, our construction team can provide the building services you need—such as drywall, painting, flooring, electrical, and plumbing—to return your home or business to its original state.
Our local water restoration specialists are standing by 24/7/365 to help you through your water emergency!
Fire Damage & Restoration
A fire can be the most traumatic and devastating experience a home or business owner ever faces. In a best case scenario, it can cause minor smoke damage; in a worst case scenario, it can obliterate an entire structure. HRS will help you navigate these stressful circumstances and bring your property back to a safely inhabitable state.
The fire damage restoration professionals at HRS are available 24 hours a day! By carefully following our proven procedures, we ensure your property is brought back to the safe, comfortable space that existed before the fire damage and smoke damage. This begins with a property inspection to assess the level of structural damage and content damage. We will report our findings to you and answer any questions you may have so you are fully informed and understand what results can be reasonably expected.
In simple terms, returning your home or business to its pre-fire state consists of three general elements: structural damage restoration, content restoration and/or removal, smoke mitigation, and odor mitigation. Making sure your property is structurally sound is a priority. If there are stability issues, our professional restoration team can provide full construction services to rectify the situation. We will also remove any of your belongings that have been burned beyond repair, including items containing synthetic materials. Any items that are salvageable will be repaired and returned both to minimize cost to the home or business owner as well as to help lessen the anxiety of loss; unsafe items will be disposed of. Finally, our disaster clean-up team will remove all smoke residue, including the pervasive odor. Our IICRC certified Odor Control Technicians will use odor removal techniques include thermal fogging, high-level ozone deodorization, and hydroxyl deodorization.
Mold Inspection, Testing, & Remediation
No homeowner or business owner wants to hear that they have mold. Mold spreads quickly and can cause severe respiratory problems, especially in infants, children, the elderly, and those with health issues. Depending on the extent of the mold, a property can even be declared uninhabitable due to the threat it poses to the health of the occupants.
Mold occurs in damp areas and is often caused by water damage or flooding. Mold can also be the result of a current water leak or improper water leak clean-up from a previous issue. Mold can be present in carpet, wall interiors, floorboards, and ceilings, as well as easily spotted locations. HRS’s experts will determine the source of the mold, remove all traces of the mold, and repair or replace the damaged structures, ensuring the issue that caused the mold is remediated.
Due to the possible toxicity of the mold in your home or business, it’s important to have mold removal handled by professionals. Our Phoenix mold remediation specialists are IICRC certified in Applied Microbial Remediation, ensuring all aspects of the mold abatement are handled safely.
Trauma clean-up and bio-cleaning is not a subject people give much thought to until they need the service. When dealing with a crime scene at your home or business, or with the aftermath of a fatality, the emotional toll can be overwhelming. HRS professionals can help ease the burden of the situation by eliminating all trace of the death or incident. This includes removing unsafe items and substances such as blood, other bodily fluids, and filth, all of which can contain biological hazards. Sanitizing a trauma situation involves eradicating microscopic particulates such as bacteria and viruses to ensure a clean and healthy space. HRS Disaster Restoration follows IIRC s540 standards, providing the highest industry standard of trauma and crime scene clean-up. Our highly trained technicians will decontaminate your property, working in coordination with fire departments and police to help you through this process as efficiently and quickly as possible.
Our bio-cleaning professionals also specialize in remediating hoarding situations. Hoarding can be dangerous because it can put those in the vicinity at risk of fire, poor sanitation, and even structural issues in their home or commercial property in extreme cases.
Asbestos is commonly found in older buildings, both residential and. It can be found in numerous construction materials, including concrete, asphalt, roof shingles, pipes, siding, wall board, floor tiles, joint compounds, adhesive, and insulation. The US banned the use of asbestos in the manufacturing of most materials in 1978, which is why we assume properties constructed before 1980 could have asbestos present. However, it’s important to note that in our increasingly global marketplace, many building materials are imported from abroad, and not all countries have the same stringent guidelines as the US. Because of this, it is possible to come across asbestos in newer structures, especially commercial buildings.
The hazardous nature of asbestos abatement calls for professional remediation to ensure safe removal and disposal. HRS will extract all asbestos from your property to bring it back to a safely inhabitable space. Once the asbestos remediation is complete, our restoration team can rebuild the affected areas.
Reconstruction & Restoration
Handling a home or commercial property’s disaster situation requires both mitigating the issue and rebuilding the affected areas of the property. Once the emergency has been taken care of—whether it’s water damage, fire damage, mold remediation, trauma clean-up/bio-cleaning, or asbestos abatement—the property will need to be restored. This could include structural repairs, drywall, plumbing, electrical, and/or landscape replacement … just to name a few. As a fully licensed general contractor, we can provide these services to homeowners as well as commercial properties. Our work ranges from basic repairs to complex, multi-faceted projects.
Our reconstruction efforts extend to your belongings affected by the disaster. Our content restoration program will repair any salvageable items including furniture, clothing, and electronics.
Dealing with a disaster situation at a commercial property type requires an additional skill set. Unlike a residence, commercial buildings have employees and, often, patrons that are affected by an incident such as a water event or smoke damage. HRS will provide the necessary remediation services efficiently and discretely. Regardless of when the damage occurs—during business hours or in the middle of the night—HRS is available to remedy the situation. Water damage … storm damage … mold remediation … fire/smoke mitigation … HRS’s professional technicians are ready to bring your property back to its pre-disaster state.
Even well-maintained properties can experience the need for emergency restoration services. Whether you manage or own a hospital, school, apartment complex, office building, hotel, church, or retail establishment, HRS can handle your situation and our IICRC technicians can give you the peace of mind that your property will be professionally repaired.
Our general contracting services include preconstruction services, value engineering, subcontractor solicitation and management, quality and cost control, change order management, safety plan and inspection, documentation management, status reports and record keeping, and project close out.
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